PANTEXPrivacy Policy
This policy explains what personal data Pantex collects, why, who we share it with and how you can exercise your rights, in line with the Brazilian General Data Protection Law (Law No. 13,709/2018, LGPD).
01 · Who we are
Pantex is an artificial intelligence and automation agency for small and mid-sized businesses, run by Matheus Silva, an official Sócios AI licensee. For the data processed on this site and when you hire our services, Pantex is the controller of your personal data.
02 · Data we collect
Data you provide: name, email, WhatsApp, company name and the information you send in forms, when booking or by message.
Diagnosis answers: industry, contact volume, response time, cash flow situation and your business’s biggest pain.
Subscription and payment data: chosen plan, billing dates and subscription status. Card details are processed by the payment platform; Pantex does not store your full card number.
Browsing data: pages visited, device and traffic source, collected by analytics cookies only if you accept them in the cookie banner.
03 · How we use it
To reply to you and to prepare and run the diagnosis call (pre-contractual steps).
To implement, operate and support the AIs you hire, bill your subscription and issue tax documents (performance of contract and legal obligations).
To improve the site and understand which content helps most (consent, for analytics cookies).
To send messages about the services you hired. Marketing messages are only sent with your consent, and you can opt out at any time.
04 · Your customers’ data
When you use a Pantex AI to serve your own customers, you are the controller of that data and Pantex acts as a processor, handling it only to provide the service and according to your instructions. You are responsible for informing your customers and having a legal basis for that processing.
05 · Who we share it with
We only share data with providers needed to deliver the service: the Sócios AI technology platform, the payment platform, the scheduling tool (Calendly), the messaging channels you connect (such as WhatsApp and Instagram, by Meta) and, if you accept, visit analytics tools.
We may also share data when required by law or by order of a competent authority. Pantex does not sell personal data.
06 · International transfers
Some providers store data outside Brazil, including in the United States. In those cases we apply the safeguards set out in article 33 of the LGPD, such as data protection contractual clauses.
07 · Cookies
We use essential cookies for the site to work and analytics cookies to measure visits. Analytics cookies are only activated if you click “Accept”. You can change your choice at any time using the “Cookie preferences” link in the footer.
08 · How long we keep it
Customer data is kept while the subscription is active and then for the period required by legal and tax obligations (generally up to 5 years).
Data from people who took the diagnosis or booked a call without signing up is kept for up to 2 years, or until you ask for deletion.
09 · Your rights
At any time you can: confirm whether we process your data; access it; correct incomplete or outdated data; request anonymization, blocking or deletion of unnecessary data; request portability; find out who we share it with; withdraw consent; and object to processing you consider irregular.
To exercise any right, write to contact@pantexai.com. We reply within 15 days. You can also file a complaint with Brazil’s National Data Protection Authority (ANPD).
10 · Security
We use technical and administrative measures to protect your data, such as restricted access, encrypted connections and providers with recognized security standards. If an incident occurs that could cause significant risk, we will notify you and the ANPD.
11 · Minors
Our services are intended for businesses and people over 18. We do not knowingly collect data from children or teenagers.
12 · Data protection officer (DPO)
The officer responsible for processing personal data at Pantex is Matheus Silva, who can be reached at contact@pantexai.com.
13 · Changes
We may update this policy. The date of the last update is at the top of the page and, if the change is significant, we will notify customers by email or WhatsApp.